Technical Support Manager (Synthetic Rubbers)

Technical Support Manager (Synthetic Rubbers)

Responsibilities:

• Pro-active investigation and resolving customers’ problems and complaints: provision of further support to solve site problems related to application or product quality in case customers cannot handle on site; reporting to HQ’s technical support team on customers’ problems and complaints;
• Introduction of commercial and new products (TPEs) by visiting customers and participating in technical seminars;
• Collaboration within cross-functional/multidisciplinary teams, such as R&D, Sales & Marketing, Manufacturing, etc. to ensure activities toward existing/new products and to provide technical support;
• Development of effective customer relationships to identify unmet needs and create projects to fulfil them;
• Gathering data, generating reports and making analysis of customer satisfaction;
• Localization of known commercial products/formulas available in the EU, as required by the business, find the right applications for different grades;
• Conducting product improvements to suit the local market/standards/available raw materials;
• Ensuring effective communication with other teams to make sure new product can be developed, manufactured and applied in the right way;
• Provision of new product tests in customers and site application;
• Ensuring test reports, technical data sheets;
• Documentation of product formulation, ensuring confidentiality;
• Evaluation of competitor's products, point out the strength and weaknesses for own vs competitor's products, reporting on the ways of our product improvement.

Requirements:

• Degree in Chemical Engineering/Chemical Technology or related fields;
• 5+ years of successful experience in SBS Composite and adhesives products manufacturing/technical support the roofing/ pavement and compounds/adhesives industries;
• Self-motivated individual with strong communication skills and multitasking abilities;
• Strong knowledge of research and chemical processing, familiar with SBS properties, certifications, various final applications and synthetic rubbers processing methods;
• Ability to prioritize and manage multiple simultaneous issues from different customers;
• Excellent problem solving and report writing skills;
• Ability to work in a fast-paced environment;
• Willingness to expand knowledge base;
• Readiness for cooperation and teamwork;
• Willingness for business trips;
• Fluent English, knowledge of other European languages will be an advantage.

We are offering to our future colleague:

• Yearly salary: from 90 000 EUR gross (negotiable depending on qualifications and relevant work experience), performance related annual bonus;
• Central office location in Vienna;
• Versatile tasks and work in a multinational, young and dedicated team.

WE ARE LOOKING FORWARD TO HEARING FROM YOU!

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