Logistics Technical Support Specialist

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Responsibilities

Receiving and maintaining customer references on the quality of dry and bulk cargo delivery/on the quality of assembly, packaging
Receipt and management of warehousing requests for product quality/packaging/delivery
Appeals statistics preparation and analysis
Preparation and control of activities aimed to reducing customers' appeals in quantity/cost
Control of corrective measures aimed at reducing the number of incoming claims
Maintaining and updating CRM database
Preparation of technical tasks, testing and commissioning of CRM improvements aimed at improving and increasing the efficiency of the technical service
Claiming payment control on the basis of analytics
Receipts registration

Higher education, min. Bachelor degree
3-5 years of experience in container and truck, multimodal transport procurement in Europe
Good knowledge of the EU Customs code and experience with delivery/cargo claim processing
Knowledge of CMR convention, B/Ls set up, ADR requirements, characteristics of transport units for packed and bulk delivery
Experience in negotiations with C level for transport service providers
Good knowledge of the Russian and English languages

Salary: from 49 000 EUR gross yearly, negotiable depending on qualifications and relevant work experience
Central office location in Vienna
Performance-related annual bonus and other benefits
Versatile tasks and work in a multinational, young and dedicated team