Technical Support Manager (SBS)

SIBUR International GmbH

Technical Support Manager (SBS)

Responsibilities

Pro-active investigation and resolving customers’ problems and complaints: provision of further support to solve site problems related to application or product quality in case customers cannot handle on site; reporting to HQ’s technical support team on customers’ problems and complaints.
Introduction of commercial and new products (TPEs) by visiting customers and participating in technical seminars.
Collaboration within cross-functional/multidisciplinary teams, such as R&D, Sales & Marketing, Manufacturing, etc. to ensure activities toward existing/new products and to provide technical support.
Development of effective customer relationships to identify unmet needs and create projects to fulfil them.
Gathering data, generating reports and making analysis of customer satisfaction.
Localization of known commercial products/formulas available in the EU, as required by the business, find the right applications for different grades.
Conducting product improvements to suit the local market/standards/available raw materials.
Ensuring effective communication with other teams to make sure new product can be developed, manufactured and applied in the right way.
Provision of new product tests in customers and site application.
Ensuring test reports, technical data sheets.
Documentation of product formulation, ensuring confidentiality.
Evaluation of competitor's products, point out the strength and weaknesses for own vs competitor's products, reporting on the ways of our product improvement.

Requirements

Degree in Chemical Engineering/Chemical Technology or related fields.
5+ years of successful experience in SBS Composite and adhesives products manufacturing/technical support the roofing/ pavement and compounds/adhesives industries.
Self-motivated individual with strong communication skills and multitasking abilities.
Strong knowledge of research and chemical processing, familiar with SBS properties, certifications, various final applications and synthetic rubbers processing methods.
Ability to prioritize and manage multiple simultaneous issues from different customers.
Excellent problem solving and report writing skills.
Ability to work in a fast-paced environment.
Willingness to expand knowledge base.
Readiness for cooperation and teamwork.
Willingness for business trips.
Fluent English, knowledge of other European languages will be an advantage.

We are offering to our future colleague

Yearly salary: from 90 000 EUR gross, negotiable depending on qualifications and relevant work experience, performance related annual bonus.
Central office location in Vienna.
Versatile tasks and work in a multinational, young and dedicated team.

WE ARE LOOKING FORWARD TO HEARING FROM YOU!

Job application

Bewerben

.js-only-skeleton { display: none !important; }

Technical Support Manager (SBS)

Responsibilities

Pro-active investigation and resolving customers’ problems and complaints: provision of further support to solve site problems related to application or product quality in case customers cannot handle on site; reporting to HQ’s technical support team on customers’ problems and complaints.
Introduction of commercial and new products (TPEs) by visiting customers and participating in technical seminars.
Collaboration within cross-functional/multidisciplinary teams, such as R&D, Sales & Marketing, Manufacturing, etc. to ensure activities toward existing/new products and to provide technical support.
Development of effective customer relationships to identify unmet needs and create projects to fulfil them.
Gathering data, generating reports and making analysis of customer satisfaction.
Localization of known commercial products/formulas available in the EU, as required by the business, find the right applications for different grades.
Conducting product improvements to suit the local market/standards/available raw materials.
Ensuring effective communication with other teams to make sure new product can be developed, manufactured and applied in the right way.
Provision of new product tests in customers and site application.
Ensuring test reports, technical data sheets.
Documentation of product formulation, ensuring confidentiality.
Evaluation of competitor's products, point out the strength and weaknesses for own vs competitor's products, reporting on the ways of our product improvement.

Requirements

Degree in Chemical Engineering/Chemical Technology or related fields.
5+ years of successful experience in SBS Composite and adhesives products manufacturing/technical support the roofing/ pavement and compounds/adhesives industries.
Self-motivated individual with strong communication skills and multitasking abilities.
Strong knowledge of research and chemical processing, familiar with SBS properties, certifications, various final applications and synthetic rubbers processing methods.
Ability to prioritize and manage multiple simultaneous issues from different customers.
Excellent problem solving and report writing skills.
Ability to work in a fast-paced environment.
Willingness to expand knowledge base.
Readiness for cooperation and teamwork.
Willingness for business trips.
Fluent English, knowledge of other European languages will be an advantage.

We are offering to our future colleague

Yearly salary: from 90 000 EUR gross, negotiable depending on qualifications and relevant work experience, performance related annual bonus.
Central office location in Vienna.
Versatile tasks and work in a multinational, young and dedicated team.